Kingston University

History

99.01% Uptime
Adobe Application Access
Services / Desktop Applications
No events for 2 days!
Box Outage
Infrastructure / Network Storage
OSIS Document Uploads
Core Services / Web based services
Kingston University Mobile App - Essential Maintenance
Core Services / KU Mobile App
No events for 3 days!
Access to Canvas
Education Resources / VLE
No events for 1 day!
KUExtra - Events not Loading
Core Services / Web based services
Sign-in to Adobe Products
2 Affected Services:
Telephony Systems Essential Maintenance
Infrastructure / Telephony Services
No events for 3 days!
Essential Maintenance to Estates Management System
Core Services / Web based services
No events for 2 days!
KUextra and MS Dynamics Essential Maintenance
Core Services / Web based services
No events for 1 day!
Access to Email services may be unavailable or degraded
Core Services / Email
Telephony Systems Essential Maintenance
Infrastructure / Telephony Services
Alma Scheduled Maintenance
Education Resources / Library Resources
No events for 1 day!
Intermittent access to SharePoint Online
Core Services / Web based services
Essential Maintenance - AccessAnywhere VPN
Infrastructure / Network
No events for 1 day!
Mobile App Login Issues
Core Services / KU Mobile App
Can't access Microsoft 365 services
Core Services / Web based services
Telephony Systems Essential Maintenance
Infrastructure / Telephony Services
No events for 3 days!
Network Access at Seething Wells
Infrastructure / Network
My Timetable - Issue with updating
Core Services / Timetabling
No events for 4 days!
Some HSCE students unable to access email.
Core Services / Email
Unplanned Chatbot Outage
Core Services / Web based services
No events for 1 day!
Canvas Refresh
Education Resources / VLE
Student access to SEAtS
Core Services / Web based services
Essential Network Maintenance
Infrastructure / Network
Unexpected Outage to Turnitin and iThenticate
Education Resources / Turnitin
No events for 1 day!
Brief loss of connection to services
Infrastructure / Network
Updates to the Research Repository
Education Resources / Library Resources
Access to KUExtra
Core Services / Web based services
No events for 1 day!
Brief loss of connection to services
Infrastructure / Network
Telephony Systems Essential Maintenance
Infrastructure / Telephony Services
No events for 1 day!
Alma Scheduled Maintenance
Education Resources / Library Resources
No events for 3 days!
Network Disruption at Seething Wells Halls of Residence
Infrastructure / Network
No events for 3 days!
Library Systems Maintenance
Education Resources / Library Resources
No events for 3 days!
Network Disruption in Crescent House & Health Centre Penhryn Rd
Infrastructure / Network
No events for 6 days!
Essential Network Maintenance
Infrastructure / Network
No events for 3 days!
Primo Scheduled Maintenance
Education Resources / Library Resources
No events for 3 days!
HPC and GPU services unavailable
Core Services / Other
No events for 2 days!
Essential Network maintenance
Infrastructure / Network
No events for 1 day!
Canvas Production Release
Education Resources / VLE
No events for 3 days!
Essential Network maintenance
Infrastructure / Network
On Campus Wi-Fi
Infrastructure / Wi-Fi
Disruption to Network drives (h and s drives)
Infrastructure / Network Storage
Committee sites on Staffspace read only
Core Services / Web based services
No events for 2 days!
Essential network maintenance
Infrastructure / Network
No events for 5 days!
PSSR Digital Systems Update - Fri 31st July to Mon 3rd of August
Core Services / Unified
No events for 1 day!
Alma Scheduled Maintenance
Education Resources / Library Resources
Turnitin Scheduled Maintenance August 1, 2020
Education Resources / Turnitin
No events for 2 days!
System Enhancements to blogs.kingston
Core Services / Web based services
Disruption to Network drives (h and s drives)
Infrastructure / Network Storage
Estates System Essential Upgrade
Core Services / Web based services
Disruption to Network drives (h and s drives)
Infrastructure / Network Storage
HPC and GPU services unavailable
Core Services / Other
Work on Service Desk, Admissions, and Finance phone systems
Infrastructure / Telephony Services
No events for 13 days!
Estates Management System - Essential Upgrade
Core Services / Web based services
No events for 2 days!
Network Issues
Infrastructure / Network
FHSCE Team-Site Migration to SharePoint Online
Core Services / Web based services
Essential power work in Services Building.
Infrastructure / Network
Alma Scheduled Maintenance
Education Resources / Library Resources
No events for 2 days!
Estates Management System - Essential Maintenance
Core Services / Web based services
No events for 1 day!
Data Insight Essential Maintenance
Core Services / Web based services
No events for 1 day!
Essential Network Maintenance this Evening
Infrastructure / Network
No events for 1 day!
Essential Network Maintenance
Infrastructure / Network
Service Desk phones
Infrastructure / Telephony Services
No events for 1 day!
Alma Scheduled Maintenance
Education Resources / Library Resources
Essential Network Maintenance - Saturday 4th July 2020.
Infrastructure / Network
No events for 1 day!
Essential Network Maintenance on Thursday 2nd July 2020.
Infrastructure / Network
Essential Maintenance for Journalism Websites
Core Services / Web based services
Network storage issues
Infrastructure / Network Storage
Service Desk Portal Maintenance
Core Services / Service Desk Systems
Essential Maintenance for Journalism Websites
Core Services / Web based services
No events for 1 day!
Essential Maintenance to VPN Service
Infrastructure / Network
HPC and GPU services unavailable
Core Services / Other
Disruption to Shared Storage Drives (H: and S:)
Infrastructure / Network Storage
No events for 3 days!
MEQ Maintenance
Education Resources / VLE
Issues with iCat
Education Resources / Library Resources
Essential Network Maintenance
Infrastructure / Network
No events for 1 day!
Blogs.kingston.ac.uk - Essential Maintenance
Core Services / Web based services
iCat/Alma unavailable.
Education Resources / VLE
Shared Storage (H and S drives) Currently Inaccessible
Infrastructure / Network Storage
Essential Network Maintenance
Infrastructure / Network
No events for 2 days!
Canvas Refresh
Education Resources / VLE
No events for 6 days!
Alma Scheduled Maintenance
Education Resources / Library Resources
MEQ Maintenance Saturday 13th June
Education Resources / VLE
No events for 1 day!
Phone System Maintenance
Infrastructure / Telephony Services
No events for 1 day!
Unified Essential Maintenance
Core Services / Unified
No events for 1 day!
KUExtra - Essential Maintenance
Core Services / Web based services
No events for 1 day!
Alma Scheduled Maintenance Saturday 6th June 2020
Education Resources / Library Resources
No events for 4 days!
Service Desk Portal Maintenance
Core Services / Web based services
Essential Maintenance to HPC Storage
Infrastructure / Network Storage
No events for 2 days!
Essential Network Maintenance Saturday 30th May 2020
Infrastructure / Network
No events for 1 day!
Loans Room Systems Maintenance
Core Services / Web based services
No events for 12 days!
Canvas Refresh Maintenance
Education Resources / Library Resources
No events for 2 days!
Microsoft Exchange Connection Issue
Core Services / Email
Turnitin Service interruption
Education Resources / Turnitin
KUExtra - Essential Maintenance
Core Services / Web based services
Disruption to Services
Core Services / Other
No events for 1 day!
Alma Scheduled Maintenance Saturday 9th May 2020
Education Resources / Library Resources
No events for 5 days!
KUExtra - Essential Maintenance
2 Affected Services:
No events for 1 day!
Alma Scheduled Maintenance - 2nd May
Education Resources / Library Resources
Turnitin Emergency Maintenance 2nd May
Education Resources / Turnitin
No events for 1 day!
Canvas Maintenance - 2nd May
Education Resources / VLE
No events for 1 day!
HPC unavailable
Core Services / Other
No events for 1 day!
Canvas scheduled maintenance event
Education Resources / VLE
KUextra Essential Maintenance
2 Affected Services:
No events for 1 day!
New version of KU app available
Core Services / KU Mobile App
Slowness with submitting and reporting.
Education Resources / Turnitin
No events for 1 day!
Scheduled Canvas Refresh
Education Resources / VLE
No events for 1 day!
Estates Management System Maintenance
Core Services / Web based services
Scheduled Maintenance to Network Drives (H:) and (S:)
Infrastructure / Network Storage
No events for 1 day!
Turnitin Maintenance - 22 April
Education Resources / Turnitin
No events for 1 day!
KU Extra - Essential Maintenance
Core Services / Web based services
No events for 2 days!
Canvas Refresh Saturday 18th April
Education Resources / VLE
No events for 2 days!
Essential Network Maintenance - Wed 15th and Thu 16th April 2020
Infrastructure / Network
No events for 4 days!
Canvas Scheduled Maintenance
Education Resources / VLE
No events for 2 days!
Unified Essential Maintenance
Core Services / Unified
No events for 1 day!
Issues due to incorrect computer time.
Core Services / Other
No events for 1 day!
Spam telephone calls
Infrastructure / Telephony Services
SITS, OSIS and Student-Hub Essential Maintenance
Core Services / Student Record Systems
No events for 1 day!
Canvas Refresh Saturday 4th April between 1am -1pm
Education Resources / VLE
No events for 6 days!
Canvas Refresh Saturday 28th March 2020
Education Resources / VLE
No events for 3 days!
Vector works
Services / Desktop Applications
Service Desk - Issues talking with the Service Desk
Core Services / Service Desk Systems
No events for 1 day!
Essential IT Infrastructure Maintenance
6 Affected Services:
No events for 1 day!
Some icat links not working
Education Resources / Library Resources
Canvas Scheduled Maintenance
Education Resources / VLE
Accessing and uploading Canvas content
Education Resources / VLE
No events for 2 days!
Canvas - Essential Maintenance
Education Resources / VLE
No events for 1 day!
Scheduled Maintenance for OSIS
Core Services / Student Record Systems
Essential IT Infrastructure Maintenance
6 Affected Services:
Canvas Performance Issues 14/15th March 2020
Education Resources / VLE
KU Mobile App Maintenance
Core Services / KU Mobile App
No events for 1 day!
Timetable access via the KU Mobile app
2 Affected Services:
No events for 2 days!
Network Outage at Roehampton Vale
Infrastructure / Network
No events for 2 days!
Upcoming Essential Network Maintenance
2 Affected Services:
Canvas Issue
Education Resources / VLE
No events for 3 days!
SEAtS Check-In System Maintenance
Core Services / Other
iCat Database List feature unavailable
Education Resources / Library Resources
My Timetable is not available
Core Services / Timetabling
No events for 2 days!
Temporary network outages at PR / Seething Wells
Infrastructure / Network
Brief outage on CampusM (KU Mobile App)
Core Services / KU Mobile App
MyDesktopAnywhere Connection Issue
Infrastructure / My Desktop Anywhere
No events for 1 day!
Scheduled monthly release of Alma for 29th February 2020
Education Resources / Library Resources
No events for 4 days!
Estates Management System - Essential Maintenance
Core Services / Other
No events for 2 days!
Library Services Scheduled Maintenance
Education Resources / Library Resources
No events for 2 days!
Errors when uploading data to High Performance Computer (HPC)
Core Services / Other
No events for 3 days!
KU Net
Core Services / Web based services
KU Gitlab
Core Services / Web based services
No events for 1 day!
Canvas Scheduled Maintenance
Education Resources / VLE
No events for 1 day!
Essential Maintenance to the Wi-Fi Network
Infrastructure / Wi-Fi
Turnitin
Education Resources / Turnitin
Seats Mobile App
Core Services / Web based services
No events for 3 days!
MyDesktop Anywhere Maintenance
Infrastructure / My Desktop Anywhere
ALMA Essential Maintenance
Education Resources / Library Resources
No events for 2 days!
Access to Eduroam for Window 10 laptops in Halls of Residences
Infrastructure / Wi-Fi
No events for 1 day!
Phishing Email - Settings Error
Core Services / Email
No events for 1 day!
My Timetable
Core Services / Timetabling
No events for 1 day!
ALMA Essential Maintenance
Education Resources / Library Resources
No events for 1 day!
Staff Space and My Kingston
Core Services / Web based services
No events for 12 days!
Canvas Scheduled Maintenance
Education Resources / VLE
No events for 1 day!
Web payment system - kingston.ac.uk/dd
Core Services / Web based services
No events for 4 days!
Library Resources System - Scheduled Monthly Update
Education Resources / Library Resources
No events for 3 days!
Migrate Oracle staging database to Integration Server
Core Services / Other
No events for 1 day!
Jobs.kingston.ac.uk
Core Services / Web based services
Upgrade of InPlace
Core Services / Web based services
Network storage (H drive and shared storage)
Infrastructure / Network Storage
Jobs.kingston.ac.uk
Core Services / Web based services
No events for 1 day!
Library Resources System - Scheduled Monthly Update
Education Resources / Library Resources
No events for 4 days!
Essential Network Storage maintenance
Infrastructure / Network Storage
No events for 5 days!
Mobile App maintenance
Core Services / KU Mobile App
Essential Network maintenance
Infrastructure / Network Storage
No events for 1 day!
Virgin Media Network outage
2 Affected Services:
No events for 1 day!
Canvas Scheduled Maintenance
Education Resources / VLE
No events for 4 days!
Switchboard
Infrastructure / Telephony Services
No events for 2 days!
ALMA Essential Maintenance
Education Resources / Library Resources
No events for 1 day!
Network Maintenance
Infrastructure / Network Storage
Unified
Core Services / Unified
No events for 1 day!
Unified intermittent issues
Core Services / Unified
SITS Client Inaccessible
Core Services / Student Record Systems
No events for 4 days!
My Timetable
Core Services / Timetabling
Unified
Core Services / Unified
Turnitin
Education Resources / Turnitin
OSIS
Core Services / Student Record Systems
Unified Essential Maintenance
Core Services / Unified
No events for 2 days!
Access Manager Maintenance
3 Affected Services:
No events for 1 day!
Library Management System Maintenance
Education Resources / Library Resources
No events for 2 days!
OSIS
Core Services / Student Record Systems
Kingston University website
Core Services / Web based services
No events for 3 days!
Planned power shutdown at Penrhyn Road campus
7 Affected Services:
No events for 1 day!
Issue accessing Outlook Web and Mailboxes
2 Affected Services:
No events for 1 day!
Urgent upgrade of the Lotus engineering software
Services / Desktop Applications
No events for 4 days!
Canvas Scheduled Maintenance
Education Resources / VLE
No events for 1 day!
Web Room Booking
Core Services / Web based services
Seats Mobile App
Core Services / Web based services
Outlook Public folders search
Core Services / Email
Slowness to Box service
Core Services / Web based services
No events for 1 day!
Box service
Core Services / Web based services
No events for 2 days!
ALMA Essential Maintenance
Education Resources / Library Resources
No events for 1 day!
Essential Maintenance to Shared Storage Drives
Infrastructure / Network Storage
Essential maintenance to network drives
Infrastructure / Network Storage
No events for 4 days!
Box service
Core Services / Web based services
No events for 1 day!
ALMA Essential Maintenance
Education Resources / Library Resources
No events for 1 day!
Web Room Booking
Core Services / Web based services
Timetable system upgrade
Core Services / Timetabling
No events for 6 days!
My Timetable
Core Services / Timetabling
Network storage (H drive and shared storage)
Infrastructure / Network Storage
IT Support Contacts:
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