History

98.797% Uptime
Estates Management System - Essential Maintenance
Core Services / Web based services
No events for 4 days!
ALMA - Planned Maintenance
Education Resources / Library Resources
No events for 2 days!
Box Outage
Core Services / Web based services
Slow or no access to web services
Core Services / Web based services
No events for 1 day!
MyDesktop Anywhere Slowness
Infrastructure / My Desktop Anywhere
No events for 2 days!
Unified Year End Update
Core Services / Unified
No events for 2 days!
Microsoft Outlook client connection issue
Core Services / Email
IT Services Portal - Slowness
Core Services / Service Desk Systems
Shared Storage Performance Issues (H and S drives)
Infrastructure / Network Storage
No events for 5 days!
KULabs - Horizon Cloud Azure Pod maintenance
Infrastructure / My Desktop Anywhere
Canvas Production Release
Education Resources / VLE
MEQ Maintenance
Education Resources / VLE
No events for 3 days!
Essential Server Maintenance
Core Services / Other
No events for 1 day!
Adobe Software Licensing Issue
No events for 1 day!
Library Resources System Maintenance
Education Resources / Library Resources
No events for 2 days!
AWS Database Maintenance for CANVAS
Education Resources / VLE
No events for 5 days!
SMTP Mail Server Maintenance
Core Services / Email
SMTP Mail Server Maintenance
Core Services / Email
No events for 1 day!
ALMA Emergency Maintenance
Education Resources / Library Resources
No events for 1 day!
Middle Mill Wi-Fi Connectivity
Infrastructure / Wi-Fi
Issues accessing Eduroam Wireless Network Service
Infrastructure / Wi-Fi
Issues accessing SGUL SITS
Core Services / Student Record Systems
No events for 3 days!
Blogs and the Journalism Server - Maintenance
Core Services / Web based services
No events for 1 day!
Estates Management System Maintenance
Core Services / Web based services
No events for 1 day!
Shared Storage (S and H drives)
Infrastructure / Network Storage
No events for 2 days!
Mobile App maintenance
Core Services / KU Mobile App
Canvas Refresh
Education Resources / VLE
No events for 3 days!
Timetabling 2021/22 SDB Rebuild
Core Services / Timetabling
No events for 3 days!
Library Resources Maintenance
Education Resources / Library Resources
No events for 4 days!
Essential Maintenance to Network Servers
Infrastructure / Network
Essential Maintenance to Network Servers
Infrastructure / Network
No events for 2 days!
Library Services Maintenance
Education Resources / Library Resources
No events for 1 day!
Access to some Online Services
Core Services / Web based services
No events for 1 day!
Wi-Fi access in Halls of Residence
Infrastructure / Wi-Fi
No events for 3 days!
Intermittent issues accessing H and S Drives
Infrastructure / Network Storage
No events for 3 days!
Turnitin Originality Report Issue
Education Resources / Turnitin
Issue Accessing KUNet via SSH Connections
Core Services / Web based services
No events for 6 days!
Certificate errors on multiple sites preventing access
Core Services / Web based services
No events for 5 days!
Canvas Maintenance
Education Resources / VLE
No events for 1 day!
Estates Management System - Essential Maintenance
Core Services / Web based services
No events for 2 days!
Intermittent Access to Microsoft Services
2 Affected Services:
InPlace - Scheduled Maintenance
Core Services / Web based services
Adobe Creative Cloud - Access Issues
2 Affected Services:
No events for 1 day!
Essential network maintenance in January.
Infrastructure / Network
No events for 1 day!
Essential network maintenance in January.
Infrastructure / Network
No events for 1 day!
Timetabling - Connect Workflow Failure
Core Services / Timetabling
Unified - Essential Maintenance
Core Services / Unified
No events for 3 days!
Access to MyDesktop Anywhere Unavailable via Client
Infrastructure / My Desktop Anywhere
No events for 16 days!
Canvas Refresh
Education Resources / VLE
No events for 1 day!
Essential Maintenance on Shared Drives (H: and S: drives)
Infrastructure / Network Storage
No events for 1 day!
Essential Maintenance AppsAnywhere & Cloudpaging
KUextra Essential Maintenance
Core Services / Web based services
Estate Management System Essential Maintenance
Core Services / Web based services
No events for 1 day!
Research Repository Essential Maintenance
Core Services / Web based services
Upgrade to the sign-on authentication system (Shibboleth)
Core Services / Web based services
Network Connectivity Issues
Infrastructure / Network
Microsoft 365 services - Access Issues
Core Services / Web based services
Essential network maintenance in December and January.
Infrastructure / Network
No events for 1 day!
Essential network maintenance in December and January.
Infrastructure / Network
No events for 3 days!
Upgrade to the sign-on authentication system (Shibboleth).
Core Services / Web based services
Essential IT Maintenance
2 Affected Services:
No events for 2 days!
Unified - System Unavailable
Core Services / Unified
Alma Scheduled Maintenance
Education Resources / Library Resources
No events for 1 day!
Ezproxy Login Failure
Core Services / Web based services
No events for 4 days!
Essential Unified Maintenance
Core Services / Unified
No events for 3 days!
AppsAnywhere - Access issues
DataInsight Essential Maintenance
Core Services / Web based services
No events for 4 days!
Canvas Refresh
Education Resources / VLE
No events for 2 days!
Intermittent Access to Several Online Services
Core Services / Web based services
No events for 11 days!
ALMA Scheduled Maintenance
Education Resources / Library Resources
No events for 2 days!
KUExtra Essential Maintenance
Core Services / Web based services
No events for 4 days!
Alma Scheduled Maintenance
Education Resources / Library Resources
No events for 2 days!
Access Manager Migration - Stage 2 (external users)
Core Services / Web based services
Managed Print System - Essential Maintenance
Infrastructure / MFD - Print / Copy / Scan
No events for 1 day!
Access Manager Migration - Stage 1 (internal users)
Core Services / Web based services
Network Software Upgrades
Infrastructure / Network
No events for 5 days!
Adobe Application Access
No events for 2 days!
Box Outage
Infrastructure / Network Storage
OSIS Document Uploads
Core Services / Web based services
Kingston University Mobile App - Essential Maintenance
Core Services / KU Mobile App
No events for 3 days!
Access to Canvas
Education Resources / VLE
No events for 1 day!
KUExtra - Events not Loading
Core Services / Web based services
Sign-in to Adobe Products
2 Affected Services:
Telephony Systems Essential Maintenance
Infrastructure / Telephony Services
No events for 3 days!
Essential Maintenance to Estates Management System
Core Services / Web based services
No events for 2 days!
KUextra and MS Dynamics Essential Maintenance
Core Services / Web based services
No events for 1 day!
Access to Email services may be unavailable or degraded
Core Services / Email
Telephony Systems Essential Maintenance
Infrastructure / Telephony Services
Alma Scheduled Maintenance
Education Resources / Library Resources
No events for 1 day!
Intermittent access to SharePoint Online
Core Services / Web based services
Essential Maintenance - AccessAnywhere VPN
Infrastructure / Network
No events for 1 day!
Mobile App Login Issues
Core Services / KU Mobile App
Can't access Microsoft 365 services
Core Services / Web based services
Telephony Systems Essential Maintenance
Infrastructure / Telephony Services
No events for 3 days!
Network Access at Seething Wells
Infrastructure / Network
My Timetable - Issue with updating
Core Services / Timetabling
No events for 4 days!
Some HSCE students unable to access email.
Core Services / Email
Unplanned Chatbot Outage
Core Services / Web based services
No events for 1 day!
Canvas Refresh
Education Resources / VLE
Student access to SEAtS
Core Services / Web based services
Essential Network Maintenance
Infrastructure / Network
Unexpected Outage to Turnitin and iThenticate
Education Resources / Turnitin
No events for 1 day!
Brief loss of connection to services
Infrastructure / Network
Updates to the Research Repository
Education Resources / Library Resources
Access to KUExtra
Core Services / Web based services
No events for 1 day!
Brief loss of connection to services
Infrastructure / Network
Telephony Systems Essential Maintenance
Infrastructure / Telephony Services
No events for 1 day!
Alma Scheduled Maintenance
Education Resources / Library Resources
No events for 3 days!
Network Disruption at Seething Wells Halls of Residence
Infrastructure / Network
No events for 3 days!
Library Systems Maintenance
Education Resources / Library Resources
No events for 3 days!
Network Disruption in Crescent House & Health Centre Penhryn Rd
Infrastructure / Network
No events for 6 days!
Essential Network Maintenance
Infrastructure / Network
No events for 3 days!
Primo Scheduled Maintenance
Education Resources / Library Resources
No events for 3 days!
HPC and GPU services unavailable
Core Services / Other
No events for 2 days!
Essential Network maintenance
Infrastructure / Network
No events for 1 day!
Canvas Production Release
Education Resources / VLE
No events for 3 days!
Essential Network maintenance
Infrastructure / Network
On Campus Wi-Fi
Infrastructure / Wi-Fi
Disruption to Network drives (h and s drives)
Infrastructure / Network Storage
Committee sites on Staffspace read only
Core Services / Web based services
No events for 2 days!
Essential network maintenance
Infrastructure / Network
No events for 5 days!
PSSR Digital Systems Update - Fri 31st July to Mon 3rd of August
Core Services / Unified
No events for 1 day!
Alma Scheduled Maintenance
Education Resources / Library Resources
Turnitin Scheduled Maintenance August 1, 2020
Education Resources / Turnitin
No events for 2 days!
System Enhancements to blogs.kingston
Core Services / Web based services
Disruption to Network drives (h and s drives)
Infrastructure / Network Storage
Estates System Essential Upgrade
Core Services / Web based services
Disruption to Network drives (h and s drives)
Infrastructure / Network Storage
HPC and GPU services unavailable
Core Services / Other
Work on Service Desk, Admissions, and Finance phone systems
Infrastructure / Telephony Services
No events for 13 days!
Estates Management System - Essential Upgrade
Core Services / Web based services
No events for 2 days!
Network Issues
Infrastructure / Network
FHSCE Team-Site Migration to SharePoint Online
Core Services / Web based services
Essential power work in Services Building.
Infrastructure / Network
Alma Scheduled Maintenance
Education Resources / Library Resources
No events for 2 days!
Estates Management System - Essential Maintenance
Core Services / Web based services
No events for 1 day!
Data Insight Essential Maintenance
Core Services / Web based services
No events for 1 day!
Essential Network Maintenance this Evening
Infrastructure / Network
No events for 1 day!
Essential Network Maintenance
Infrastructure / Network
Service Desk phones
Infrastructure / Telephony Services
No events for 1 day!
Alma Scheduled Maintenance
Education Resources / Library Resources
Essential Network Maintenance - Saturday 4th July 2020.
Infrastructure / Network
No events for 1 day!
Essential Network Maintenance on Thursday 2nd July 2020.
Infrastructure / Network
Essential Maintenance for Journalism Websites
Core Services / Web based services
Network storage issues
Infrastructure / Network Storage
Service Desk Portal Maintenance
Core Services / Service Desk Systems
Essential Maintenance for Journalism Websites
Core Services / Web based services
No events for 1 day!
Essential Maintenance to VPN Service
Infrastructure / Network
HPC and GPU services unavailable
Core Services / Other
Disruption to Shared Storage Drives (H: and S:)
Infrastructure / Network Storage
No events for 3 days!
MEQ Maintenance
Education Resources / VLE
Issues with iCat
Education Resources / Library Resources
Essential Network Maintenance
Infrastructure / Network
No events for 1 day!
Blogs.kingston.ac.uk - Essential Maintenance
Core Services / Web based services
iCat/Alma unavailable.
Education Resources / VLE
Shared Storage (H and S drives) Currently Inaccessible
Infrastructure / Network Storage
Essential Network Maintenance
Infrastructure / Network
No events for 2 days!
Canvas Refresh
Education Resources / VLE
No events for 6 days!
Alma Scheduled Maintenance
Education Resources / Library Resources
MEQ Maintenance Saturday 13th June
Education Resources / VLE
No events for 1 day!
Phone System Maintenance
Infrastructure / Telephony Services
No events for 1 day!
Unified Essential Maintenance
Core Services / Unified
No events for 1 day!
KUExtra - Essential Maintenance
Core Services / Web based services
No events for 1 day!
Alma Scheduled Maintenance Saturday 6th June 2020
Education Resources / Library Resources
No events for 4 days!
Service Desk Portal Maintenance
Core Services / Web based services
Essential Maintenance to HPC Storage
Infrastructure / Network Storage
No events for 2 days!
Essential Network Maintenance Saturday 30th May 2020
Infrastructure / Network
No events for 1 day!
Loans Room Systems Maintenance
Core Services / Web based services
No events for 12 days!
Canvas Refresh Maintenance
Education Resources / Library Resources
No events for 2 days!
Microsoft Exchange Connection Issue
Core Services / Email
Turnitin Service interruption
Education Resources / Turnitin
KUExtra - Essential Maintenance
Core Services / Web based services
Disruption to Services
Core Services / Other
No events for 1 day!
Alma Scheduled Maintenance Saturday 9th May 2020
Education Resources / Library Resources
No events for 5 days!
KUExtra - Essential Maintenance
2 Affected Services:
No events for 1 day!
Alma Scheduled Maintenance - 2nd May
Education Resources / Library Resources
Turnitin Emergency Maintenance 2nd May
Education Resources / Turnitin
No events for 1 day!
Canvas Maintenance - 2nd May
Education Resources / VLE
No events for 1 day!
HPC unavailable
Core Services / Other
No events for 1 day!
Canvas scheduled maintenance event
Education Resources / VLE
KUextra Essential Maintenance
2 Affected Services:
No events for 1 day!
New version of KU app available
Core Services / KU Mobile App
Slowness with submitting and reporting.
Education Resources / Turnitin
No events for 1 day!
Scheduled Canvas Refresh
Education Resources / VLE
No events for 1 day!
Estates Management System Maintenance
Core Services / Web based services
Scheduled Maintenance to Network Drives (H:) and (S:)
Infrastructure / Network Storage
No events for 1 day!
Turnitin Maintenance - 22 April
Education Resources / Turnitin
No events for 1 day!
KU Extra - Essential Maintenance
Core Services / Web based services
No events for 2 days!
Canvas Refresh Saturday 18th April
Education Resources / VLE
No events for 2 days!
Essential Network Maintenance - Wed 15th and Thu 16th April 2020
Infrastructure / Network
IT Support Contacts:
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