Kingston University

History

99.088% Uptime
Canvas Refresh Saturday 28th March 2020
Education Resources / VLE
No events for 3 days!
Vector works
Services / Desktop Applications
Service Desk - Issues talking with the Service Desk
Core Services / Service Desk Systems
No events for 1 day!
Essential IT Infrastructure Maintenance
6 Affected Services:
No events for 1 day!
Some icat links not working
Education Resources / Library Resources
Canvas Scheduled Maintenance
Education Resources / VLE
Accessing and uploading Canvas content
Education Resources / VLE
No events for 2 days!
Canvas - Essential Maintenance
Education Resources / VLE
No events for 1 day!
Scheduled Maintenance for OSIS
Core Services / Student Record Systems
Essential IT Infrastructure Maintenance
6 Affected Services:
Canvas Performance Issues 14/15th March 2020
Education Resources / VLE
KU Mobile App Maintenance
Core Services / KU Mobile App
No events for 1 day!
Timetable access via the KU Mobile app
2 Affected Services:
No events for 2 days!
Network Outage at Roehampton Vale
Infrastructure / Network
No events for 2 days!
Upcoming Essential Network Maintenance
2 Affected Services:
Canvas Issue
Education Resources / VLE
No events for 3 days!
SEAtS Check-In System Maintenance
Core Services / Other
iCat Database List feature unavailable
Education Resources / Library Resources
My Timetable is not available
Core Services / Timetabling
No events for 2 days!
Temporary network outages at PR / Seething Wells
Infrastructure / Network
Brief outage on CampusM (KU Mobile App)
Core Services / KU Mobile App
MyDesktopAnywhere Connection Issue
Infrastructure / My Desktop Anywhere
No events for 1 day!
Scheduled monthly release of Alma for 29th February 2020
Education Resources / Library Resources
No events for 4 days!
Estates Management System - Essential Maintenance
Core Services / Other
No events for 2 days!
Library Services Scheduled Maintenance
Education Resources / Library Resources
No events for 2 days!
Errors when uploading data to High Performance Computer (HPC)
Core Services / Other
No events for 3 days!
KU Net
Core Services / Web based services
KU Gitlab
Core Services / Web based services
No events for 1 day!
Canvas Scheduled Maintenance
Education Resources / VLE
No events for 1 day!
Essential Maintenance to the Wi-Fi Network
Infrastructure / Wi-Fi
Turnitin
Education Resources / Turnitin
Seats Mobile App
Core Services / Web based services
No events for 3 days!
MyDesktop Anywhere Maintenance
Infrastructure / My Desktop Anywhere
ALMA Essential Maintenance
Education Resources / Library Resources
No events for 2 days!
Access to Eduroam for Window 10 laptops in Halls of Residences
Infrastructure / Wi-Fi
No events for 1 day!
Phishing Email - Settings Error
Core Services / Email
No events for 1 day!
My Timetable
Core Services / Timetabling
No events for 1 day!
ALMA Essential Maintenance
Education Resources / Library Resources
No events for 1 day!
Staff Space and My Kingston
Core Services / Web based services
No events for 12 days!
Canvas Scheduled Maintenance
Education Resources / VLE
No events for 1 day!
Web payment system - kingston.ac.uk/dd
Core Services / Web based services
No events for 4 days!
Library Resources System - Scheduled Monthly Update
Education Resources / Library Resources
No events for 3 days!
Migrate Oracle staging database to Integration Server
Core Services / Other
No events for 1 day!
Jobs.kingston.ac.uk
Core Services / Web based services
Upgrade of InPlace
Core Services / Web based services
Network storage (H drive and shared storage)
Infrastructure / Network Storage
Jobs.kingston.ac.uk
Core Services / Web based services
No events for 1 day!
Library Resources System - Scheduled Monthly Update
Education Resources / Library Resources
No events for 4 days!
Essential Network Storage maintenance
Infrastructure / Network Storage
No events for 5 days!
Mobile App maintenance
Core Services / KU Mobile App
Essential Network maintenance
Infrastructure / Network Storage
No events for 1 day!
Virgin Media Network outage
2 Affected Services:
No events for 1 day!
Canvas Scheduled Maintenance
Education Resources / VLE
No events for 4 days!
Switchboard
Infrastructure / Telephony Services
No events for 2 days!
ALMA Essential Maintenance
Education Resources / Library Resources
No events for 1 day!
Network Maintenance
Infrastructure / Network Storage
Unified
Core Services / Unified
No events for 1 day!
Unified intermittent issues
Core Services / Unified
SITS Client Inaccessible
Core Services / Student Record Systems
No events for 4 days!
My Timetable
Core Services / Timetabling
Unified
Core Services / Unified
Turnitin
Education Resources / Turnitin
OSIS
Core Services / Student Record Systems
Unified Essential Maintenance
Core Services / Unified
No events for 2 days!
Access Manager Maintenance
3 Affected Services:
No events for 1 day!
Library Management System Maintenance
Education Resources / Library Resources
No events for 2 days!
OSIS
Core Services / Student Record Systems
Kingston University website
Core Services / Web based services
No events for 3 days!
Planned power shutdown at Penrhyn Road campus
7 Affected Services:
No events for 1 day!
Issue accessing Outlook Web and Mailboxes
2 Affected Services:
No events for 1 day!
Urgent upgrade of the Lotus engineering software
Services / Desktop Applications
No events for 4 days!
Canvas Scheduled Maintenance
Education Resources / VLE
No events for 1 day!
Web Room Booking
Core Services / Web based services
Seats Mobile App
Core Services / Web based services
Outlook Public folders search
Core Services / Email
Slowness to Box service
Core Services / Web based services
No events for 1 day!
Box service
Core Services / Web based services
No events for 2 days!
ALMA Essential Maintenance
Education Resources / Library Resources
No events for 1 day!
Essential Maintenance to Shared Storage Drives
Infrastructure / Network Storage
Essential maintenance to network drives
Infrastructure / Network Storage
No events for 4 days!
Box service
Core Services / Web based services
No events for 1 day!
ALMA Essential Maintenance
Education Resources / Library Resources
No events for 1 day!
Web Room Booking
Core Services / Web based services
Timetable system upgrade
Core Services / Timetabling
No events for 6 days!
My Timetable
Core Services / Timetabling
Network storage (H drive and shared storage)
Infrastructure / Network Storage
No events for 4 days!
Emergency Power Work - 20/10/2019
2 Affected Services:
No events for 1 day!
Canvas Scheduled Maintenance
Education Resources / VLE
No events for 1 day!
Timetable
Core Services / Timetabling
Essential out of hours maintenance on the WiFi
Infrastructure / Wi-Fi
No events for 3 days!
SEAtS - Student Check Ins
Core Services / Web based services
No events for 2 days!
Wireless Connectivity
Infrastructure / Wi-Fi
KUExtra outage
Core Services / Web based services
No events for 7 days!
Essential out of hours maintenance on the WiFi
Infrastructure / Wi-Fi
SEAtS - Student Check Ins
Core Services / Web based services
No events for 4 days!
ALMA Essential Maintenance
Education Resources / Library Resources
No events for 2 days!
Student Hub Essential Maintenance
Core Services / Web based services
Viewing Timetables on iPhones
Core Services / KU Mobile App
No events for 4 days!
Canvas Scheduled Maintenance
Education Resources / VLE
Essential maintenance to the KU printing solution (Papercut)
Infrastructure / MFD - Print / Copy / Scan
No events for 7 days!
Box service
Core Services / Web based services
No events for 1 day!
Temporary Network Shutdown of the New Extension building at KP
4 Affected Services:
Timetables
Core Services / Timetabling
No events for 1 day!
KU Extra Maintenance
Core Services / Web based services
No events for 3 days!
Canvas
Education Resources / VLE
Unified Security Improvements
Core Services / Unified
No events for 2 days!
Ivanti Service Manager - Essential Maintenance
Core Services / Service Desk Systems
Network Shutdown - Ground & 1st Floors - KPNE
3 Affected Services:
No events for 1 day!
Staff Space and My Kingston
Core Services / Web based services
No events for 3 days!
KUextra Essential Maintenance
Core Services / Web based services
No events for 7 days!
Essential Maintenance - Managed Printing service
Infrastructure / MFD - Print / Copy / Scan
No events for 2 days!
Microsoft Azure Authentication Issues
3 Affected Services:
  • Core Services / Other
  • Core Services / Email
  • Education Resources / VLE
No events for 5 days!
Essential Maintenance: Lynda.com is moving to LinkedIn Learning
Core Services / Web based services
No events for 5 days!
Essential Maintenance - Seats
Core Services / Web based services
Content freeze on StaffSpace and MyKingston
Core Services / Web based services
Printing unavailable morning of Thursday 8th August.
Infrastructure / MFD - Print / Copy / Scan
No events for 3 days!
Essential Maintenance - Managed Printing service
Infrastructure / MFD - Print / Copy / Scan
No events for 1 day!
Alma (iCat) Unavailable
Education Resources / Library Resources
No events for 3 days!
Essential maintenance - KU Mobile App
Core Services / KU Mobile App
No events for 4 days!
Essential Out of Hours Maintenance on the WiFi - Kingston Hill
Infrastructure / Wi-Fi
MyDesktop Anywhere Performance Degradation
Infrastructure / My Desktop Anywhere
No events for 1 day!
Essential Out of Hours Maintenance on the WiFi - Roehampton Vale
Infrastructure / Wi-Fi
No events for 2 days!
Essential Out of Hours Maintenance on the WiFi - Roehampton Vale
Infrastructure / Wi-Fi
No events for 2 days!
Essential maintenance KU Bus WiFi service
Infrastructure / Wi-Fi
No events for 3 days!
Unified Essential Maintenance - Tuesday 16 July
Core Services / Unified
No events for 2 days!
Scheduled maintenance for Turnitin
Education Resources / Turnitin
ALMA and iCat Scheduled Maintenance
Education Resources / VLE
Canvas Update
Education Resources / VLE
MEQ Maintenance (Explorance)
Education Resources / VLE
No events for 1 day!
Estate Management System - Vendor Maintenance
Core Services / Web based services
SEATS Upgrade
Core Services / Web based services
Research Repository (ePrints) Essential Maintenance
Education Resources / Library Resources
No events for 4 days!
ALMA and iCat Scheduled Maintenance
Education Resources / VLE
Network Maintenance - Saturday 6th July
3 Affected Services:
No events for 1 day!
InPlace Essential Maintenance
Core Services / Other
Disruption to the Skype service
Core Services / Web based services
Essential Maintenance - WiFi at Hind Court
Infrastructure / Wi-Fi
Unified downtime due to essential maintenance
Core Services / Unified
No events for 1 day!
SEAtS CheckIn Service
Core Services / Other
No events for 4 days!
Unified Essential Maintenance
Core Services / Unified
Service Desk Portal
Core Services / Service Desk Systems
No events for 2 days!
Opening various documents on SharePoint
Core Services / Web based services
No events for 1 day!
Update to Canvas
Education Resources / VLE
No events for 1 day!
Essential maintenance - My Kingston, StaffSpace &Committee sites
Core Services / Web based services
No events for 2 days!
The Estate & Facilities Helpdesk
Core Services / Web based services
Access to MEQ's
Education Resources / VLE
No events for 1 day!
Temporary Closure of the New Extension building at Knights Park
2 Affected Services:
No events for 2 days!
Canvas Mobile App - iOS devices
Core Services / Web based services
No events for 3 days!
Knights Park New Extension maintenance
3 Affected Services:
No events for 2 days!
ALMA and iCat Scheduled Update
Education Resources / VLE
No events for 1 day!
Intermittent Slowness - jobs.kingston.ac.uk
Core Services / Web based services
Urgent Maintenance to ALMA
Education Resources / VLE
SEAtS Server Upgrade
Core Services / Other
No events for 1 day!
Estate Management System Emergency Maintenance
Core Services / Other
Upgrade of Tableau to v2019.1.4
Core Services / Web based services
Emergency Maintenance to Authentication Services
Core Services / Other
No events for 1 day!
Essential network maintenance in June
4 Affected Services:
ALMA and iCat Scheduled Update
Education Resources / Library Resources
Essential network maintenance in June
4 Affected Services:
Canvas Refresh
Education Resources / VLE
Unified Essential Maintenance
Core Services / Unified
No events for 1 day!
I&TS Services during current Major Incident in Kingston
3 Affected Services:
No events for 1 day!
SEAtS Check In Service
Core Services / Other
No events for 7 days!
Alma Degraded Service
Education Resources / Library Resources
SEAtS web portal
Core Services / Web based services
Kingston University website maintenance
Core Services / Web based services
No events for 3 days!
SEAtS Maintenance Today
Core Services / Web based services
Windows updates on Staff Desktop PCs at PR - 16/5
Services / Desktop Applications
No events for 1 day!
Research Repository System (EPrints)
Education Resources / Library Resources
No events for 3 days!
Canvas Refresh
Education Resources / VLE
No events for 6 days!
ALMA and iCat Scheduled Maintenance
Education Resources / Library Resources
No events for 1 day!
Turnitin Service Degradation
Education Resources / Turnitin
No events for 2 days!
SEAtS web portal
Core Services / Web based services
Turnitin issues
Education Resources / Turnitin
No events for 10 days!
Canvas Scheduled Maintenance
Education Resources / VLE
Knights Park New Extension
3 Affected Services:
No events for 2 days!
SEAtS Maintenance Today
Core Services / Web based services
SITS Live
Core Services / Student Record Systems
No events for 3 days!
Library Management Systems Maintenance
Education Resources / Library Resources
Essential maintenance - KU Apps
Core Services / KU Mobile App
No events for 2 days!
Estate Management System - Scheduled Maintenance
Core Services / Web based services
No events for 3 days!
Live Chat Service
Core Services / Service Desk Systems
Turnitin
Education Resources / Turnitin
Estate Management System Upgrade
Core Services / Web based services
SITS Annual Upgrade
Core Services / Student Record Systems
No events for 1 day!
Library Resources System Scheduled Maintenance
Education Resources / Library Resources
Essential maintenance - KU Apps
Core Services / KU Mobile App
No events for 4 days!
Essential maintenance - Jukebox (Cloud Paging) Applications
Core Services / Other
MyDesktop Anywhere Scheduled Maintenance 1 - 3 April
Infrastructure / My Desktop Anywhere
Unified Essential Maintenance
Core Services / Unified
IT Support Contacts:
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