History
99.11% Uptime
Aptem Vendor Maintenance
Core Services / Web based services
No events for 5 days!
Power Outage at Kingston Hill Campus
3 Affected Services:
- Infrastructure / MFD - Print / Copy / Scan
- Infrastructure / Telephony Services
- Infrastructure / Wi-Fi
No events for 1 day!
Issues signing into some Library Resources (e.g. iCat)
Education Resources / Library Resources
No events for 5 days!
Essential Maintenance to Wi-Fi Network
Infrastructure / Wi-Fi
No events for 1 day!
Aptem System Maintenance
Core Services / Web based services
No events for 2 days!
No events for 4 days!
Emergency Power Maintenance at KH Education Building
4 Affected Services:
- Core Services / Web based services
- Infrastructure / Network
- Infrastructure / Telephony Services
- Infrastructure / Wi-Fi
No events for 3 days!
WPM - KU Payment Gateway
Core Services / Web based services
No events for 1 day!
Canvas Refresh
Education Resources / VLE
Issue affecting Sky Broadband Customers
Core Services / Web based services
Staff Printing on Campus
Infrastructure / MFD - Print / Copy / Scan
No events for 1 day!
Aptem System Maintenance
Core Services / Web based services
No events for 4 days!
Scheduled Turnitin Maintenance
Education Resources / Turnitin
No events for 1 day!
Unified Essential Maintenance
Core Services / Unified
No events for 2 days!
Planned power maintenance around Campuses and Halls
4 Affected Services:
- Infrastructure / Network
- Infrastructure / Telephony Services
- Infrastructure / Wi-Fi
- Services / Desktop Applications
No events for 2 days!
Primo VE (iCat) Scheduled Upgrade
Education Resources / Library Resources
No events for 2 days!
Apprenticeship System Maintenance
Core Services / Web based services
No events for 7 days!
MyDesktopAnywhere emergency maintenance
Infrastructure / My Desktop Anywhere
No events for 3 days!
No access to Events.kingston.ac.uk
Core Services / Web based services
Essential Maintenance to Wired & Wi-Fi Network in July
Infrastructure / Network
No events for 3 days!
No events for 3 days!
No events for 1 day!
Canvas Maintenance
Education Resources / VLE
No events for 5 days!
Primo VE (iCat) Scheduled Upgrade
Education Resources / Library Resources
No events for 2 days!
KU Mobile App Emergency Maintenance
Core Services / KU Mobile App
KU Mobile App Emergency Maintenance
Core Services / KU Mobile App
KU Mobile App Emergency Maintenance
Core Services / KU Mobile App
No events for 1 day!
PR Power Issues Affecting Some IT Services
3 Affected Services:
- Infrastructure / MFD - Print / Copy / Scan
- Infrastructure / Telephony Services
- Infrastructure / Wi-Fi
No events for 1 day!
Primo VE (iCat) Scheduled Upgrade
Education Resources / Library Resources
No events for 1 day!
Access to some online services currently unavailable
2 Affected Services:
- Core Services / Web based services
- Education Resources / Library Resources
No events for 3 days!
KUextra Maintenance
Core Services / Web based services
No events for 6 days!
Aptem Degree Apprenticeship System Maintenance
Core Services / Web based services
No events for 1 day!
Power shutdown at Kingston Hill campus
4 Affected Services:
- Infrastructure / Network
- Infrastructure / MFD - Print / Copy / Scan
- Infrastructure / Telephony Services
- Infrastructure / Wi-Fi
No events for 2 days!
Canvas Maintenance
Education Resources / VLE
No events for 4 days!
Aptem System Update
Core Services / Web based services
No events for 1 day!
Primo VE (iCat) Scheduled Upgrade
Education Resources / Library Resources
No events for 2 days!
Power Shutdowns at Kingston Hill campus
4 Affected Services:
- Infrastructure / Network
- Infrastructure / MFD - Print / Copy / Scan
- Infrastructure / Telephony Services
- Infrastructure / Wi-Fi
No events for 4 days!
Library Systems Maintenance
Education Resources / Library Resources
No events for 10 days!
Access to KULabs
Infrastructure / My Desktop Anywhere
No events for 6 days!
Aptem Portal Maintenance
Core Services / Web based services
No events for 4 days!
Canvas Maintenance
Education Resources / VLE
No events for 6 days!
Library Resources System Maintenance
Education Resources / Library Resources
No events for 2 days!
Gitlab access issues
Core Services / Other
Opsview Planned Maintenance
Core Services / Web based services
No events for 1 day!
GitLab File-System Maintenance
Core Services / Web based services
No events for 3 days!
Library Resources System Maintenance
Education Resources / Library Resources
No events for 3 days!
HPC (High Performance Computing) Maintenance
Core Services / Other
Ms Teams - Issues accessing Teams via Web
Core Services / Web based services
No events for 5 days!
KUExtra Essential Maintenance
Core Services / Web based services
KU Mobile App - Login Issues
Core Services / KU Mobile App
No events for 4 days!
Canvas Maintenance
Education Resources / VLE
No events for 1 day!
MyDesktop Anywhere - Upgrade
Infrastructure / My Desktop Anywhere
No events for 1 day!
Student Hub Login Issues
Core Services / Student Record Systems
MyDesktop Anywhere
Infrastructure / My Desktop Anywhere
No events for 1 day!
Student Records System Essential Upgrade.
Core Services / Student Record Systems
No events for 3 days!
Estates Management System - Essential Maintenance
Core Services / Web based services
No events for 4 days!
ALMA - Planned Maintenance
Education Resources / Library Resources
No events for 2 days!
Box Outage
Core Services / Web based services
Slow or no access to web services
Core Services / Web based services
No events for 1 day!
MyDesktop Anywhere Slowness
Infrastructure / My Desktop Anywhere
No events for 2 days!
Unified Year End Update
Core Services / Unified
No events for 2 days!
Microsoft Outlook client connection issue
Core Services / Email
IT Services Portal - Slowness
Core Services / Service Desk Systems
Shared Storage Performance Issues (H and S drives)
Infrastructure / Network Storage
No events for 5 days!
KULabs - Horizon Cloud Azure Pod maintenance
Infrastructure / My Desktop Anywhere
Canvas Production Release
Education Resources / VLE
MEQ Maintenance
Education Resources / VLE
No events for 3 days!
Essential Server Maintenance
Core Services / Other
No events for 1 day!
No events for 1 day!
Library Resources System Maintenance
Education Resources / Library Resources
No events for 2 days!
AWS Database Maintenance for CANVAS
Education Resources / VLE
No events for 5 days!
SMTP Mail Server Maintenance
Core Services / Email
SMTP Mail Server Maintenance
Core Services / Email
No events for 1 day!
ALMA Emergency Maintenance
Education Resources / Library Resources
No events for 1 day!
Middle Mill Wi-Fi Connectivity
Infrastructure / Wi-Fi
Issues accessing Eduroam Wireless Network Service
Infrastructure / Wi-Fi
Issues accessing SGUL SITS
Core Services / Student Record Systems
No events for 3 days!
Blogs and the Journalism Server - Maintenance
Core Services / Web based services
No events for 1 day!
Estates Management System Maintenance
Core Services / Web based services
No events for 1 day!
Shared Storage (S and H drives)
Infrastructure / Network Storage
No events for 2 days!
Mobile App maintenance
Core Services / KU Mobile App
Canvas Refresh
Education Resources / VLE
No events for 3 days!
Timetabling 2021/22 SDB Rebuild
Core Services / Timetabling
No events for 3 days!
Library Resources Maintenance
Education Resources / Library Resources
No events for 4 days!
Essential Maintenance to Network Servers
Infrastructure / Network
Essential Maintenance to Network Servers
Infrastructure / Network
No events for 2 days!
Library Services Maintenance
Education Resources / Library Resources
No events for 1 day!
Access to some Online Services
Core Services / Web based services
No events for 1 day!
Wi-Fi access in Halls of Residence
Infrastructure / Wi-Fi
No events for 3 days!
Intermittent issues accessing H and S Drives
Infrastructure / Network Storage
No events for 3 days!
Turnitin Originality Report Issue
Education Resources / Turnitin
Issue Accessing KUNet via SSH Connections
Core Services / Web based services
No events for 6 days!
No events for 5 days!
Canvas Maintenance
Education Resources / VLE
No events for 1 day!
Estates Management System - Essential Maintenance
Core Services / Web based services
No events for 2 days!
Intermittent Access to Microsoft Services
2 Affected Services:
- Core Services / Web based services
- Services / Desktop Applications
InPlace - Scheduled Maintenance
Core Services / Web based services
Adobe Creative Cloud - Access Issues
2 Affected Services:
- Core Services / Web based services
- Services / Desktop Applications
No events for 1 day!
Essential network maintenance in January.
Infrastructure / Network
No events for 1 day!
Essential network maintenance in January.
Infrastructure / Network
No events for 1 day!
Timetabling - Connect Workflow Failure
Core Services / Timetabling
Unified - Essential Maintenance
Core Services / Unified
No events for 3 days!
Access to MyDesktop Anywhere Unavailable via Client
Infrastructure / My Desktop Anywhere
No events for 16 days!
Canvas Refresh
Education Resources / VLE
No events for 1 day!
Essential Maintenance on Shared Drives (H: and S: drives)
Infrastructure / Network Storage
No events for 1 day!
KUextra Essential Maintenance
Core Services / Web based services
Estate Management System Essential Maintenance
Core Services / Web based services
No events for 1 day!
Research Repository Essential Maintenance
Core Services / Web based services
Network Connectivity Issues
Infrastructure / Network
Microsoft 365 services - Access Issues
Core Services / Web based services
Essential network maintenance in December and January.
Infrastructure / Network
No events for 1 day!
Essential network maintenance in December and January.
Infrastructure / Network
No events for 3 days!
Essential IT Maintenance
2 Affected Services:
- Core Services / Student Record Systems
- Core Services / Web based services
No events for 2 days!
Unified - System Unavailable
Core Services / Unified
Alma Scheduled Maintenance
Education Resources / Library Resources
No events for 1 day!
Ezproxy Login Failure
Core Services / Web based services
No events for 4 days!
Essential Unified Maintenance
Core Services / Unified
No events for 3 days!
AppsAnywhere - Access issues
Services / Desktop Applications
DataInsight Essential Maintenance
Core Services / Web based services
No events for 4 days!
Canvas Refresh
Education Resources / VLE
No events for 2 days!
Intermittent Access to Several Online Services
Core Services / Web based services
No events for 11 days!
ALMA Scheduled Maintenance
Education Resources / Library Resources
No events for 2 days!
KUExtra Essential Maintenance
Core Services / Web based services
No events for 4 days!
Alma Scheduled Maintenance
Education Resources / Library Resources
No events for 2 days!
Managed Print System - Essential Maintenance
Infrastructure / MFD - Print / Copy / Scan
No events for 1 day!
Network Software Upgrades
Infrastructure / Network
No events for 5 days!
Adobe Application Access
Services / Desktop Applications
No events for 2 days!
Box Outage
Infrastructure / Network Storage
OSIS Document Uploads
Core Services / Web based services
Kingston University Mobile App - Essential Maintenance
Core Services / KU Mobile App
No events for 3 days!
Access to Canvas
Education Resources / VLE
No events for 1 day!
KUExtra - Events not Loading
Core Services / Web based services
Sign-in to Adobe Products
2 Affected Services:
- Core Services / Web based services
- Services / Desktop Applications
Telephony Systems Essential Maintenance
Infrastructure / Telephony Services
No events for 3 days!
Essential Maintenance to Estates Management System
Core Services / Web based services
No events for 2 days!
KUextra and MS Dynamics Essential Maintenance
Core Services / Web based services
No events for 1 day!
Access to Email services may be unavailable or degraded
Core Services / Email
Telephony Systems Essential Maintenance
Infrastructure / Telephony Services
Alma Scheduled Maintenance
Education Resources / Library Resources
No events for 1 day!
Intermittent access to SharePoint Online
Core Services / Web based services
Essential Maintenance - AccessAnywhere VPN
Infrastructure / Network
No events for 1 day!
Mobile App Login Issues
Core Services / KU Mobile App
Can't access Microsoft 365 services
Core Services / Web based services
Telephony Systems Essential Maintenance
Infrastructure / Telephony Services
No events for 3 days!
Network Access at Seething Wells
Infrastructure / Network
My Timetable - Issue with updating
Core Services / Timetabling
No events for 4 days!
Some HSCE students unable to access email.
Core Services / Email
Unplanned Chatbot Outage
Core Services / Web based services
No events for 1 day!
Canvas Refresh
Education Resources / VLE
- web : https://portal.kingston.ac.uk/ (24 hours)
- tel : 020 8417 3355 (mon-fri 8.00am-6.30pm)