History
99.552% Uptime
KU Extra / Dynamics - Maintenance 04/08/22
Core Services / Web based services
No events for 3 days!
SITS / OSIS maintenance (16.30 29 July to 09.00 on 1 August)
2 Affected Services:
- Core Services / Student Record Systems
- Core Services / Web based services
Unified Maintenance (11am 30th July to 9am 1st August)
Core Services / Unified
No events for 5 days!
High Temperature Affecting KU Services
Infrastructure / My Desktop Anywhere
No events for 6 days!
Onsite IT Support Monday and Tuesday
Core Services / Other
No events for 15 days!
Power shutdown to some buildings at Kingston Hill
Infrastructure / Power
No events for 2 days!
Unified Essential Maintenance
Core Services / Unified
No events for 4 days!
Power shutdown to some buildings at Kingston Hill
Infrastructure / Power
No events for 1 day!
No events for 1 day!
No events for 7 days!
Ivanti Service Manager - Essential Maintenance 16th & 17th June
Core Services / Service Desk Systems
No events for 5 days!
My Desktop Anywhere Downtime
Infrastructure / My Desktop Anywhere
No events for 25 days!
RMS Essential Maintenance
Core Services / Web based services
No events for 4 days!
Essential Network Maintenance
Infrastructure / Network
No events for 14 days!
SEAts Checkin service is currently unavailable
Core Services / Web based services
No events for 4 days!
No events for 3 days!
Resource Booker Essential Maintenance
Core Services / Web based services
No events for 5 days!
No events for 1 day!
ePAD maintenance
Core Services / Student Record Systems
No events for 1 day!
Planned Maintenance to Student Applications: 6th - 11th April
Core Services / Student Record Systems
No events for 4 days!
SITS, OSIS, Student Hub and Post Graduate apps - April 7-11th
2 Affected Services:
- Core Services / Student Record Systems
- Core Services / Web based services
No events for 2 days!
Awaken BeOnline - Essential Maintenance
Core Services / Web based services
No events for 2 days!
Planned upgrade of Timetabling systems.
Core Services / Timetabling
No events for 1 day!
Unified Essential Maintenance
Core Services / Unified
No events for 6 days!
Service Desk Portal (ISM) Essential Maintenance
Core Services / Web based services
No events for 2 days!
Service Desk Portal (ISM) Essential Maintenance
Core Services / Web based services
No events for 3 days!
Essential Maintenance to Wired & Wi-Fi Network
Infrastructure / Network
No events for 1 day!
Seething Wells - Interruption to KU Network
Infrastructure / Network
No events for 12 days!
Access to some KU services
Core Services / Web based services
DataInsight/Tableau - Essential Maintenance
Core Services / Web based services
No events for 6 days!
My Bookings Emergency Maintenance
Core Services / Timetabling
Issues accessing Box
Core Services / Web based services
No events for 1 day!
Current outage on Vonage telephony
Core Services / Service Desk Systems
No events for 3 days!
No events for 1 day!
Call wait times on Service Desk
Core Services / Service Desk Systems
No events for 7 days!
Unified Essential Maintenance
Core Services / Unified
Estates Management System Essential Maintenance
Core Services / Web based services
No events for 4 days!
Essential maintenance to Unified on Saturday 5th February.
Core Services / Unified
No events for 22 days!
Estates Management System Essential Maintenance
Core Services / Web based services
No events for 4 days!
No events for 1 day!
Turnitin - Scheduled Maintenance
Education Resources / Turnitin
WPM Site is not working
Core Services / Web based services
Kingston Award - Essential Maintenance.
Core Services / Web based services
No events for 15 days!
Essential Maintenace to Data Insight - 21/12/21
Core Services / Web based services
No events for 4 days!
Student Record Systems - Essential Maintenance
Core Services / Student Record Systems
Planned Maintenace on KU Service - 17th December 2021
2 Affected Services:
- Core Services / Web based services
- Education Resources / Library Resources
No events for 1 day!
Access to Service Desk Portal
Core Services / Service Desk Systems
No events for 1 day!
Essential Maintenance on KU Systems
Core Services / Web based services
No events for 1 day!
MFA Access Issues
Infrastructure / My Desktop Anywhere
Primo VE (iCat) Scheduled Upgrade
Education Resources / Library Resources
No events for 1 day!
Student Record Systems - Essential Maintenance
Core Services / Student Record Systems
No events for 1 day!
Resource Booker Essential Maintenance
Core Services / Web based services
No events for 4 days!
Shared Storage (S and H drives) Essential Maintenance
Infrastructure / Network Storage
DataInsight/Tableau - Essential Maintenance
Core Services / Web based services
KU Mobile App Essential Maintenance
Core Services / KU Mobile App
No events for 6 days!
StaffSpace access
Core Services / Web based services
No events for 3 days!
Web Payments Error
Core Services / Web based services
Estates Management System Essential Maintenance
Core Services / Web based services
ePayments - Annual Maintenance
Core Services / Web based services
No events for 7 days!
ePayments - Annual Maintenance
Core Services / Web based services
No events for 5 days!
Internet slowness
Infrastructure / Wi-Fi
No events for 6 days!
Timetabling services - Maintenance on 3rd November 2021
Core Services / Timetabling
No events for 7 days!
No events for 1 day!
No events for 3 days!
Aptem Vendor Maintenance - 21st October
Core Services / Web based services
No events for 2 days!
Access to some KU websites
Core Services / Web based services
No events for 3 days!
Estates Management System Essential Maintenance
Core Services / Web based services
DataInsight/Tableau - Essential Maintenance
Core Services / Web based services
Estates Management System Essential Maintenance
Core Services / Web based services
No events for 7 days!
Unified Essential Maintenance
Core Services / Unified
No events for 5 days!
Unified - Changes to login
Core Services / Unified
Aptem Apprenticeship System Maintenance
Core Services / Web based services
No events for 7 days!
Estates Management System Essential Maintenance
Core Services / Web based services
No events for 1 day!
VoIP Telephony Service - Essential Maintenance
Infrastructure / Telephony Services
KU Mobile App intermittent login issues
Core Services / KU Mobile App
No events for 6 days!
Aptem Vendor Maintenance
Core Services / Web based services
No events for 5 days!
Power Outage at Kingston Hill Campus
3 Affected Services:
- Infrastructure / MFD - Print / Copy / Scan
- Infrastructure / Telephony Services
- Infrastructure / Wi-Fi
No events for 1 day!
Issues signing into some Library Resources (e.g. iCat)
Education Resources / Library Resources
No events for 5 days!
Essential Maintenance to Wi-Fi Network
Infrastructure / Wi-Fi
No events for 1 day!
Aptem System Maintenance
Core Services / Web based services
No events for 2 days!
No events for 4 days!
Emergency Power Maintenance at KH Education Building
4 Affected Services:
- Core Services / Web based services
- Infrastructure / Network
- Infrastructure / Telephony Services
- Infrastructure / Wi-Fi
No events for 3 days!
WPM - KU Payment Gateway
Core Services / Web based services
No events for 1 day!
Canvas Refresh
Education Resources / VLE
Issue affecting Sky Broadband Customers
Core Services / Web based services
Staff Printing on Campus
Infrastructure / MFD - Print / Copy / Scan
No events for 1 day!
Aptem System Maintenance
Core Services / Web based services
No events for 4 days!
Scheduled Turnitin Maintenance
Education Resources / Turnitin
- web : https://portal.kingston.ac.uk/ (24 hours)
- tel : 020 8417 3355 (mon-fri 8.00am-6.30pm)