VLE
Canvas
Issues Accessing Canvas using Internet Explorer and Older Browsers
If you are attempting to access Canvas using Internet Explorer you will probably find that it is not displaying correctly and most of your content is not being loaded. Canvas no longer supports the Internet Explorer browser.
It is highly recommended that you access Canvas using a different browser such as Google Chrome or Microsoft Edge. Canvas should display correctly in all current, non-Explorer browsers.
You may also encounter this issue if your browser is not up-to-date. Canvas supports Chrome 75 & 76, Firefox 67 & 68, Edge 44 and Safari 11 & 12. If you are using an earlier version of any of these, please update.
The web address for Canvas is: https://canvas.kingston.ac.uk/ which you can paste into the address bar of your browser, as well as accessing it via Kingston’s web sites.
We continue to work with our vendor on this issue. In the meantime please continue to use Google Chrome or Microsoft Edge to access Canvas. You may also encounter this issue if your browser is not up-to-date.
Canvas supports Chrome 75 & 76, Firefox 67 & 68, Edge 44 and Safari 11 & 12. If you are using an earlier version of any of these, please update. Further updates will be provided on the IT Status page.
We continue to work with our vendor on this issue. In the meantime please continue to use Google Chrome or Microsoft Edge to access Canvas. Further updates will be provided on the IT Status page.
We are seeing some display issues with our Canvas VLE service when using Internet Explorer (IE).
We are working with our vendors to assess the situation. In the meantime if using the Canvas service please use Google Chrome or Microsoft Edge browsers. We will continue to post updates on the IT Status page.
- web : https://portal.kingston.ac.uk/ (24 hours)
- tel : 020 8417 3355 (mon-fri 8.00am-6.30pm)