Other

Disruption to Services

Resolved

After a prolonged period of monitoring we are confident that the issue causing disruption has now been successfully resolved and services fully restored. We would like to thank you for your patience during this time and once again apologise for the inconvenience this may have caused.

Monitoring

After an extended period of testing we believe we have resolved the intermittent issues we have seen in a number of IT services. We will continue to monitor over the weekend to ensure stable services are maintained. If we need to provide further updates we will do so via our status page.

Updated

We continue to make progress with our vendors in resolving the intermittent issues with some of our services and are confident that we will see these fully restored soon. Updates will be provided via the IT System Status page. Thank you again for your patience.

Updated

Thank you for your patience, whilst we continue to work closely with our vendors in resolving the intermittent issues with some of our services. Any new information will be communicated via the status page. Once again we apologise for the inconvenience caused.

Updated

Whilst the number of service interruptions we are seeing continues to drop, we are still working with our vendors to restore services fully. We would ask that if you do experience problems to please try again after a short while as the issue remains intermittent. If problems persist contact the Service Desk for support. Further updates will be posted on our status page.

Updated

We continue to work with our vendors and have seen much fewer service interruptions throughout the day. If you do experience any issues please do try again after a short while and if problems continue contact the Service Desk. Further updates will be posted on our status page.

Problem Identified

We have identified the issue impacting our services and continue to work with our vendors to provide a resolution. If you are experiencing issues accessing impacted services please retry a short while later. If you continue seeing issues please contact the Service desk.

Updated

We continue to work with our vendors to resolve the intermittent issues we are currently experiencing with some services. These include:
• iCat
• MyDesktopAnywhere
• MyTimetable
• Unified
• SharePoint
• OSIS
We will provide further updates via the status page as soon as possible.

Updated

We are still experiencing intermittent issues with some services. We continue to work with our vendors to resolve the issues and will provide further updates via the status page as soon as possible.

Investigating

We continue to work with our vendors to fully restore the services affected by this issue. We thank you for your patience and apologise for the inconvenience caused.

Investigating

We continue to investigate the issues with some of our services and will make regular updates to the IT Systems Status page. We apologise for the inconvenience caused.

Investigating

We are aware of some impact to several KU services. We are currently investigating the cause in order to identify and resolve the issue. We apologise for the inconvenience this may cause.

IT Support Contacts:
Status sites of our vendors : Adobe | box | Canvas | Ex Libris | Office365 | Vonage