Web based services

Intermittent Access to Several Online Services

Resolved

Access was restored to these services and we have not experienced any further occurrences during our extended monitoring period. We would like to apologise for the inconvenience that this issue may have caused.

Updated

Following up on this issue, we have been informed that a number of other Universities were also affected as the issue stemmed with one of our Vendors.
Once again, we apologise for the inconvenience this caused our users.

Monitoring

The issue regarding access to Staffspace, Mykingston, and Sharepoint Committee sites on the internal network including MyDesktop Anywhere has now been resolved. Other affected services were OSIS, Unified and the Service Desk Portal. We will now monitor these services for a period of time and apologise for any inconvenience caused.

Investigating

The issue regarding access to Staffspace, Mykingston, and Sharepoint Committee sites on the internal network or via MyDesktop Anywhere is ongoing. We are investigating this as high priority and will provide further updates as soon as possible. Apologies for any inconvenience caused.

Investigating

There is currently an issue with on-site connections to StaffSpace and MyKingston (this includes via MyDesktop Anywhere and VPN). You can still access these sites using browsers on your personal devices.

IT Support Contacts:
Status sites of our vendors : Adobe | box | Canvas | Ex Libris | Office365