Service Desk Systems

IT Services Portal - Slowness

Resolved

Ticket workflows have been running as expected for 24 hours. All tickets created during the issue window are now being processed. We apologise for any inconvenience this may have caused.

Problem Identified

We have identified the issue with our Service Desk Portal and have put measures in place to rectify the cause. There is currently a backlog of notifications to process, which may cause some delays to emails being sent from the system. Once all workflows are running as expected, we will provide an update and monitor for a short time. We apologise for the inconvenience this may have caused.

Investigating

We are currently investigating some slowness with our Service Desk portal and are in touch with our vendor to resolve this as quickly as possible. We apologise for any inconvenience this may cause and will provide further updates as we have them.

IT Support Contacts:
Status sites of our vendors : Adobe | box | Canvas | Ex Libris | Office365