Service Desk Systems

On Monday 19th December, the Service Desk Portal will undergo essential maintenance to upgrade our platform to the latest version.

The upgrade will result in a full outage on Monday 19th December and Tuesday 20th December.
During this time the Service Desk will be contactable via Phone and Chat where users can log tickets that will then be processed once the system is back online.

Any urgent tickets will be raised directly with the relevant team whilst the system is offline.
ITS ask all users that, if your query is not urgent during the maintenance period, to please wait until Wednesday 21st December once normal support channels resume.

The upgrade includes several bug fixes and improved functionality for users; several back-end improvements will also be made.

During the maintenance period, you can still get help with any IT queries via the following methods:
Phone: 020 8417 3355 (Ext. 63355)
Live Chat: https://remote.kingston.ac.uk/
Chatbot: https://chatbot.kingston.ac.uk/

We apologise for any inconvenience this may cause.