tag:status.kingston.ac.uk,2005:/state_feed/feed Kingston University Status 2019-04-18T11:38:29+01:00 state tag:status.kingston.ac.uk,2005:State::Issue/5cb753804e80f11e0d2e7c41 2019-04-17T17:25:36+01:00 2019-04-18T11:38:29+01:00 [Updated] Phishing Emails - Be Vigilant!: Email (Core Services) <p>Please continue to be vigilant when dealing with emails. If you do have any concerns over a received email please do not reply to these or click on any links in them. Report any instances to <a href="mailto:it-security@kingston.ac.uk">it-security@kingston.ac.uk</a> and attach the original email. <br> If you have responded to any of these emails please change your password immediately.<br> If you have used your KU password for any other online accounts you should change these passwords also to prevent further breach of information<br> For more information please see:<br> <a href="https://mykingston.kingston.ac.uk/mysupport/itsupport/it-security/Pages/Email-security.aspx">https://mykingston.kingston.ac.uk/mysupport/itsupport/it-security/Pages/Email-security.aspx</a></p> tag:status.kingston.ac.uk,2005:State::Issue/5f21657a386fb32db73767b3 2020-07-29T13:03:06+01:00 2020-07-29T13:03:06+01:00 [Ended] PSSR Digital Systems Update - Fri 31st July to Mon 3rd of August: Unified (Core Services) <p>Following some final changes to the professional services directorates as a result of PSSR, Finance, HR and IT Colleagues are updating all affected digital systems including Unified.</p> <p>Unified will be unavailable from 17:00 on Friday 31st July for two hours. Unified interfaces with other systems will remain offline until 08:00 on Monday 3rd August (affecting only people data from propagating to linked systems).</p> <p>There may be delays in responding to emails to the HR Shared Services team and to the Unified Systems team, including Service Desk tickets during the period from 17:00 on Friday 31st July to Monday 3rd August inclusive.</p> tag:status.kingston.ac.uk,2005:State::Issue/5f2195d3f02f464bc995b49c 2020-07-29T16:29:23+01:00 2020-07-29T16:29:23+01:00 [Ended] Alma Scheduled Maintenance: Library Resources (Education Resources) <p>Due to planned maintenance on our library resources system Primo and ALMA will be unavailable from 22:00 on Saturday 1st August until 01:00 on Sunday 2nd August.<br> We apologise for any inconvenience this may cause.</p> tag:status.kingston.ac.uk,2005:State::Issue/5f1fecfdf02f464bc995a371 2020-07-28T10:16:45+01:00 2020-07-28T10:16:45+01:00 [Ended] Turnitin Scheduled Maintenance August 1, 2020: Turnitin (Education Resources) <p>Turnitin will be performing maintenance on Saturday 1st August 2020 from 1600-2200 BST, go to <a href="https://tinyurl.com/y98xpg8u">https://tinyurl.com/y98xpg8u</a> for local time] with the following services will be unavailable during this time:<br> Turnitin and TurnitinUK (including similarity check for plagiarism)<br> Estimated duration - 6 hours</p> tag:status.kingston.ac.uk,2005:State::Issue/5f1ff079f02f464bc995a3a0 2020-07-28T10:31:37+01:00 2020-07-28T10:31:37+01:00 [Ended] System Enhancements to blogs.kingston: Web based services (Core Services) <p>Due to planned system enhancements there will be some 5 minute disruptions to blogs.kingston on Thursday 30th July between 10:00 and 11:00</p> tag:status.kingston.ac.uk,2005:State::Issue/5f215e2d4a0ebd6da0cd02e7 2020-07-29T12:31:57+01:00 2020-07-30T09:55:58+01:00 [Resolved] Disruption to Network drives (h and s drives): Network Storage (Infrastructure) <p>Shared drives have experienced no further disruption.</p> tag:status.kingston.ac.uk,2005:State::Issue/5f1ff717f4e01e3924128fa1 2020-07-28T10:59:51+01:00 2020-07-28T10:59:51+01:00 [Ended] Estates System Essential Upgrade: Web based services (Core Services) <p>Due to an essential upgrade, Planon estates system will be unavailable from 18:00 until 22:00 hours on Wednesday 29th July.</p> tag:status.kingston.ac.uk,2005:State::Issue/5f0c78b14a0ebd6da0cc23b3 2020-07-13T16:07:29+01:00 2020-07-29T11:53:50+01:00 [Resolved] Disruption to Network drives (h and s drives): Network Storage (Infrastructure) <p>Shared drives have experienced no further disruption.</p> tag:status.kingston.ac.uk,2005:State::Issue/5f11ccc9f4e01e1b953d1d81 2020-07-17T17:07:37+01:00 2020-07-29T11:52:30+01:00 [Resolved] HPC and GPU services unavailable: Other (Core Services) <p>These services are now fully operational</p> tag:status.kingston.ac.uk,2005:State::Issue/5f1feb6ef02f464bc995a34a 2020-07-28T10:10:06+01:00 2020-07-28T10:10:06+01:00 [Ended] Work on Service Desk, Admissions, and Finance phone systems: Telephony Services (Infrastructure) <p>The Service Desk, Admissions, and Finance phone systems will be unavailable on Wednesday 29th July between 04:00 and 08:00 while essential maintenance is carried out. <br> We apologise for any inconvenience this may cause.</p> tag:status.kingston.ac.uk,2005:State::Issue/5f02f9da10bdfb0ead4e6f1b 2020-07-06T11:15:54+01:00 2020-07-13T10:12:22+01:00 [Resolved] Network Issues: Network (Infrastructure) <p>After an extended period of monitoring and no further incidents this issue is now resolved.</p> tag:status.kingston.ac.uk,2005:State::Issue/5f06dd4810bdfb0ead4e98c2 2020-07-09T10:03:04+01:00 2020-07-10T16:03:20+01:00 [Ended] FHSCE Team-Site Migration to SharePoint Online: Web based services (Core Services) <p>The migration will take place between 5pm Friday 10 July and 9am Monday 13 July. Content can still be edited and created. There may be intermittent access issues during the migration.</p> tag:status.kingston.ac.uk,2005:State::Issue/5f089f49f4e01e1b953cbcc6 2020-07-10T18:03:05+01:00 2020-07-11T12:59:33+01:00 [Ended] Essential power work in Services Building.: Network (Infrastructure) <p>Due to essential power maintenance there will be some power interruptions to IT services in the service building at PR this weekend.</p> tag:status.kingston.ac.uk,2005:State::Issue/5f07475a386fb32db7365239 2020-07-09T17:35:38+01:00 2020-07-09T17:35:38+01:00 [Ended] Alma Scheduled Maintenance: Library Resources (Education Resources) <p>Due to planned maintenance on our library resources system Primo and ALMA will be unavailable from 22:00 on Saturday 11th July until 01:00 on Sunday 12th July.<br> We apologise for any inconvenience this may cause.</p> tag:status.kingston.ac.uk,2005:State::Issue/5f0439844a0ebd6da0cbcfb3 2020-07-07T09:59:48+01:00 2020-07-07T09:59:48+01:00 [Ended] Estates Management System - Essential Maintenance: Web based services (Core Services) <p>The EMS (Estates Management System) will be unavailable from 20:00 on Thursday 9th July until 01:00 on Friday 10th of July due to essential maintenance.</p> tag:status.kingston.ac.uk,2005:State::Issue/5f04355d386fb32db7363119 2020-07-07T09:42:05+01:00 2020-07-07T09:42:05+01:00 [Ended] Data Insight Essential Maintenance: Web based services (Core Services) <p>Due to essential maintenance Data insight will be unavailable on Wednesday 8th July from 12:00 until 21:00.<br> We apologise for any inconvenience this may cause.</p> tag:status.kingston.ac.uk,2005:State::Issue/5f048bd7386fb32db736354d 2020-07-07T15:51:03+01:00 2020-07-07T15:51:03+01:00 [Ended] Essential Network Maintenance this Evening: Network (Infrastructure) <p>In order to maintain the security and reliability of Kingston University’s data network we will be carrying out essential network maintenance this evening (Tuesday 7th July) between 18:30 and 21:00.</p> <p>We are not anticipating any major service disruptions. <br> Should you experience any issues following the maintenance please try to connect again after few moments.</p> <p>If you need further assistance please contact the IT Service Desk:<br> Telephone – 020 8417 3355 (Mon to Fri: 8:00am to 6.30pm)<br> Internal extension – 63355.<br> Livechat.kingston.ac.uk – (Mon to Fri 8.00am to 6.30pm).<br> Online at the Service Desk portal – portal.kingston.ac.uk.</p> tag:status.kingston.ac.uk,2005:State::Issue/5f0354174a0ebd6da0cbc6e2 2020-07-06T17:40:55+01:00 2020-07-06T17:40:55+01:00 [Ended] Essential Network Maintenance: Network (Infrastructure) <p>Urgent maintenance is required to fully restore services from this morning’s access issues. This work will take place this evening between 18:30 and 21:00. There is not expected to be any outage, however if you experience any issues, please try again a few moments later. If after this maintenance window, you experience any issues, please log an incident on the Service Desk portal.<br> We apologise for any inconvenience this may cause.</p> tag:status.kingston.ac.uk,2005:State::Issue/5f032eeff4e01e1b953c81b9 2020-07-06T15:02:23+01:00 2020-07-06T17:09:05+01:00 [Resolved] Service Desk phones: Telephony Services (Infrastructure) <p>The Service Desk phones are currently working as expected. The issue was also affecting the Finance - Accounts Receivable lines as well as Admissions. We apologise for the inconvenience caused.</p> tag:status.kingston.ac.uk,2005:State::Issue/5efc5b0d10bdfb0ead4e25ba 2020-07-01T10:44:45+01:00 2020-07-01T10:44:45+01:00 [Ended] Alma Scheduled Maintenance: Library Resources (Education Resources) <p>Due to planned maintenance on our library resources system Primo and ALMA will be unavailable from 22:00 on Saturday 4th July until 00:00 on Sunday 5th July.<br> We apologise for any inconvenience this may cause.</p> tag:status.kingston.ac.uk,2005:State::Issue/5efde17610bdfb0ead4e3689 2020-07-02T14:30:30+01:00 2020-07-02T14:30:30+01:00 [Ended] Essential Network Maintenance - Saturday 4th July 2020.: Network (Infrastructure) <p>In order to maintain the security and reliability of Kingston University’s data network our Internet Service Provider will be carrying out essential network maintenance on Saturday 4th July between 06:00 and 14:00.</p> <p>Up to 4 brief interruptions of 3 minutes during the maintenance window is expected but we are not anticipating major service disruptions. Should you experience any issues during this maintenance window please try again a few moments later.</p> <p>For any issues following the maintenance please contact the IT Service Desk:<br> Telephone – 020 8417 3355 (Mon to Fri: 08:00 to 18.30)<br> Internal extension – 63355.<br> Livechat.kingston.ac.uk – (Mon to Fri 08.00 to 18.30).<br> Online at the Service Desk portal – portal.kingston.ac.uk.</p>