tag:status.kingston.ac.uk,2005:/state_feed/feedKingston University Status2024-03-27T16:01:26+00:00statetag:status.kingston.ac.uk,2005:State::FeedNotifier::Entry/660442d6f4e01e7848dbc6312024-03-27T16:01:26+00:002024-03-27T16:01:26+00:00[Began] Service Desk Portal (ISM) Access: Service Desk Systems (Core Services)<p>We are currently experiencing an issue with access to the Service Desk Portal. Users already logged in, may continue to use the system and log tickets. However, until we have resolved the issue, with help from our vendors, please call the Service Desk with emergency issues only. Once access is restored, tickets can be logged once again via the portal. We apologise for the inconvenience caused.</p>
tag:status.kingston.ac.uk,2005:State::FeedNotifier::Entry/6601617df02f463c4089b10b2024-03-25T11:35:25+00:002024-03-26T13:26:17+00:00[Resolved] Data Insights Availability: Web based services (Core Services)<p>The issue with access to Data Insights (Tableau) has been resolved.<br>
We apologise for any inconvenience caused.</p>
tag:status.kingston.ac.uk,2005:State::FeedNotifier::Entry/65d883fdf4e01e1245366d392024-02-23T11:39:41+00:002024-03-25T09:51:53+00:00[Resolved] Cisco Jabber Offsite Use: Telephony Services (Infrastructure)<p>Jabber is now working as expected and no longer restricted to on-campus usage. <br>
Please contact the <a href="https://portal.kingston.ac.uk">Service Desk</a> if you continue to experience issues.</p>
tag:status.kingston.ac.uk,2005:State::FeedNotifier::Entry/65e6e6fe10bdfb0af0dafae92024-03-05T09:33:50+00:002024-03-07T08:00:00+00:00[Ended] Estates Management System Essential Maintenance: Web based services (Core Services)<p>Due to essential upgrade works the ‘Planon’ Maintenance system will not be available from 17:30 on Wednesday 6th March until 08:00 on Thursday 7th March.</p>
<p>Apologies in advance for any inconvenience caused.</p>
tag:status.kingston.ac.uk,2005:State::FeedNotifier::Entry/6515a32d386fb33f108859402023-09-28T17:00:45+01:002023-09-28T17:00:45+01:00[Opened] Student OneDrive Access: Network Storage (Infrastructure)<p>We are currently experiencing technical difficulties with O: Drive which is impacting new student accounts only using KU shared devices. Students using KU shared devices are unable to save their data to O: Drive.<br>
As a temporary solution please save your data to your OneDrive on web, <a href="https://kingstonuniversity-my.sharepoint.com/">https://kingstonuniversity-my.sharepoint.com/</a><br>
We are working to resolve this issue as quickly as possible.</p>
tag:status.kingston.ac.uk,2005:State::FeedNotifier::Entry/5cb753804e80f11e0d2e7c412019-04-17T17:25:36+01:002021-06-11T15:45:35+01:00[Updated] Phishing Emails - Be Vigilant!: Email (Core Services)<p>Please continue to be vigilant when dealing with emails. If you do have any concerns over a received email please do not reply to these or click on any links in them. Report any instances to <a href="mailto:it-security@kingston.ac.uk">it-security@kingston.ac.uk</a> and attach the original email.<br>
If you have responded to any of these emails please change your password immediately.<br>
If you have used your KU password for any other online accounts you should change these passwords also to prevent further breach of information<br>
For more information please see:<br>
<a href="https://mykingston.kingston.ac.uk/mysupport/itsupport/it-security/Pages/Email-security.aspx">https://mykingston.kingston.ac.uk/mysupport/itsupport/it-security/Pages/Email-security.aspx</a></p>